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Community College Students Expect Better Customer Service

June 27, 2023

Via: Inside Higher Ed

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Community college administrators say their students want better support when it comes to institutional customer service—and that they’re right for having high expectations, according to a report released Monday.

Published by EAB, an education consulting group, the survey results show that 85 percent of leaders agree student expectations have risen since the pandemic. Nearly 100 percent said improving customer service is key to student retention, results also show.

Read More on Inside Higher Ed