The digital experience plays a huge role in what modern students get out of higher education. Prior to the Covid pandemic, many institutions aspired toward improving the digital experience to be more in line with the connected environment found outside of higher education.
The pandemic delayed some of those aspirations, as universities were faced with the immediate and enormous challenge of transitioning thousands of in-person classes to online. Painful as it sometimes was, there are lessons from that disruption that can be applied to improve students’ digital experience in a post-pandemic environment.
