Editorial

Helping Students and Teachers Overcome Stress
Editorial Helping Students and Teachers Overcome Stress

There is no question about the fact that the last two years have been incredibly stressful for people around the world. With a global pandemic threatening the health and well-being of people everywhere, and Russia starting an unjust war in Europe, worries and anxieties seem to be higher now than

Effective Solutions for Remote Learning
Editorial Effective Solutions for Remote Learning

In the aftermath of the pandemic returning to normal is not only possible, but also probable, and the past two years have undoubtedly changed education. The healthcare crisis and the accompanying social distancing measures have forced both teachers and students around the world to adapt to new

3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success
Editorial 3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change. One key area that has continued to evolve even as we return to a sense of normality, is customer experience. Indeed, according to Deloitte,

How the Pandemic Reshaped Higher Education
Editorial How the Pandemic Reshaped Higher Education

The majority of policy-makers around the world currently believe that social distancing rules, as well as new vaccines and treatments, have managed to defeat one of the most serious healthcare crises in modern history. Although it is now probably approaching its end, the COVID-19 pandemic

How conflict impacts children’s lives and futures
Editorial How conflict impacts children’s lives and futures

After Russia’s full-scale military invasion into Ukraine in February 2022, armed conflict seems to have returned to Europe. Not only are hundreds of civilian casualties now reported, but tens of thousands of Ukrainians are also forced to seek refuge in neighboring countries. Many of the refugees

The New Risks Facing Education in 2022
Editorial The New Risks Facing Education in 2022

Almost two years have passed since the beginning of the COVID-19 pandemic that ultimately reshaped the world as we know it. Although vaccines and treatments are now available, and the healthcare crisis is manageable in most countries around the world, the pandemic has many sectors still struggling

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