Tag: customer service


3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

April 25, 2022

Via: Nakisani Jacobs

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change.  One key area that has continued to evolve even as we return to a […]

Educational Stages, Higher Education

3 ways universities can work with the student in mind

April 12, 2022

Via: eCampus News

In higher education, we often hear about the need to put the students first. However, we rarely look at student needs from a customer service orientation. An Academic Impressions survey from about decade ago identified that less than 7 percent […]

Educational Stages, News, Secondary Education

4 steps to great customer service in your school

January 20, 2020

Via: eSchool News

Although many in K-12 are cautious of comparing education to corporations, schools are in the business of educating students and preparing them for life. And one of the most important parts of any business is customer service. During the edWebinar […]