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Improving the student experience means ‘meeting our students where they are’

November 10, 2020

As CIO of the University of Massachusetts, Boston, Raymond Lefebvre sees a key function of his job as “providing enhanced experiences using innovative technologies and approaches.”

In today’s hyper-competitive higher-education landscape, the ability to recruit and retain students and faculty is critical — and providing a seamless, high-quality campus experience is fundamental to meeting this goal. “Educational institutions that strategically and effectively respond to the needs of students, faculty, and staff … will survive and thrive,” Lefebvre observes.

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